Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at herohandtruck@gmail.com

Sale items

Call us at 800-977-4577 for refund info or assistance on sale or promotional items.

Exchanges

We only replace items if they are defective or damaged. If you need help, call us at 800-977-4577 or send us an email at herohandtruck@gmail.com.

Shipping returns

To return your product, please call 800-977-4577 or email herohandtruck@gmail.com

You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We suggest using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Need help?

Contact us at 800-977-4577 for questions related to refunds and returns.